Maple Leaf Counseling, Inc. – TERMS OF SERVICES
Effective Date: August 24, 2026
Last Updated: August 24, 2026
Welcome to Maple Leaf Counseling, Inc. These Terms of Service explain the terms and conditions that apply when you use our website, submit information through our website, schedule services, or otherwise engage with Maple Leaf Counseling, Inc. We have written these terms in clear language because we believe transparency builds trust.
ABOUT THESE TERMS
By accessing or using our website at mapleleafcounseling.org or engaging with our services, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.
We may update these Terms of Service from time to time to reflect changes to our practice, services, technology, or applicable legal requirements. When we make changes, we will update the "Last Updated" date above. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
OUR SERVICES
Maple Leaf Counseling, Inc. is a California-based group therapy practice providing mental health services, including:
Individual therapy
Couples therapy
Family therapy
Child therapy
Teen therapy
Grief counseling
Anxiety therapy
Chronic illness therapy
Perinatal and postpartum therapy
Psicoterapia en Español
We provide services online throughout California and in person at our locations:
Claremont Office
411 N Indian Hill Blvd
Claremont, CA 91711
Arcadia Office
212 E Foothill Blvd, Ste F
Arcadia, CA 91006
Information provided on our website is for general informational and educational purposes only. Using our website, submitting a contact form, communicating with us, or requesting information does not constitute therapy and does not establish a therapist-client or psychologist-client relationship.
A therapeutic relationship is established only after our intake process has been completed, required informed consent documents have been signed, and services have been formally initiated.
WEBSITE USE AND ACCEPTABLE BEHAVIOR
You may use our website to:
Learn about our services and practice
Submit contact forms and inquiries
Complete intake questionnaires through our secure SimpleIntake system
Access educational and mental health resources
Subscribe to our newsletter
Schedule appointments through our secure JaneApp client portal
When using our website, you agree not to:
Use the website for an unlawful purpose
Attempt to access restricted areas or another person's information
Submit or transmit harmful, threatening, offensive, or inappropriate content
Copy, reproduce, modify, or distribute copyrighted materials without permission
Use automated systems or other methods to excessively access or interfere with the website
Misrepresent your identity or provide knowingly false information
Attempt to interfere with the security, operation, or functionality of our website or online systems
COMMUNICATION AND CONTACT CONSENT
Email Communications
When you provide your email address through our website, newsletter signup, SimpleIntake, or another authorized communication method, you may receive:
Responses to your inquiries
Appointment confirmations and reminders
Mental health resources and practice updates
Important updates regarding our services
Administrative communications related to your care
You may unsubscribe from marketing or newsletter emails at any time by using the unsubscribe link included in the email.
Text Message Communications
If you provide your telephone number and provide the appropriate consent through our intake or website forms, you agree to receive text messages from Maple Leaf Counseling, Inc. regarding:
Appointment reminders and confirmations
Intake process updates
Responses to inquiries
Administrative communications related to your care
Important or urgent practice updates
Message frequency may vary depending on your interaction with our practice. Standard message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
For urgent matters, please contact our office directly at (626) 214-8384.
By opting in to text messaging, you confirm that you are the account holder or have permission from the account holder to authorize text messages to the telephone number provided.
Communication Security
Although we use reasonable security measures and HIPAA-compliant systems where appropriate, email and text messaging are not completely secure methods of communication. Please do not send sensitive clinical or medical information through ordinary email or text messages unless specifically requested as part of a secure intake or communication process.
PRIVACY AND DATA COLLECTION
Our collection and use of personal information is described in our Privacy Policy and, for current clients, our applicable Notice of Privacy Practices.
Information collected through our website or online systems may include:
Contact information such as your name, email address, and telephone number
Information regarding your use of our website, including cookies and analytics information
Information you provide through our secure intake process
Newsletter and communication preferences
Information entered into our client portal and scheduling systems
Payment and insurance-related information when applicable
We may use information we collect to:
Respond to inquiries
Provide and administer requested services
Schedule and manage appointments
Improve our website and user experience
Send newsletters and communications when permitted
Communicate regarding appointments and services
Comply with applicable legal and professional obligations
Process insurance claims when applicable
Coordinate care with other healthcare providers when properly authorized
We do not sell personal information for marketing purposes.
Information may be disclosed when required or permitted by law, when necessary to protect safety, with your authorization, to professional advisers or service providers who assist our practice, or to technology providers that support our operations and have appropriate contractual protections in place.
Current clients may receive additional privacy protections under applicable federal and California privacy laws, HIPAA, and our Notice of Privacy Practices.
ONLINE SCHEDULING AND INTAKE SYSTEMS
We use third-party technology platforms, including SimpleIntake by Productive Therapist and JaneApp, to support our intake, scheduling, communication, and client management processes.
These systems may be used to:
Process initial inquiries and intake forms
Schedule appointments
Send appointment reminders
Facilitate client communications
Maintain client information and records
Support administrative operations
When using these systems, you agree to:
Provide accurate and current information
Respond to intake communications when reasonably necessary
Attend scheduled appointments or provide appropriate cancellation notice
Keep your client portal login credentials secure
Notify us if you believe your account or login information has been compromised
Cancellation Policy
We request at least 24 hours' notice when canceling or rescheduling an appointment.
A late cancellation or no-show fee will apply when an appointment is canceled with less than 24 hours' notice or missed without appropriate notice, consistent with our current practice policies and applicable agreements.
We understand that genuine emergencies can occur and may consider emergency circumstances on a case-by-case basis.
INTELLECTUAL PROPERTY
All content appearing on our website, including text, photographs, graphics, logos, designs, therapist biographies, and other materials, is owned by Maple Leaf Counseling, Inc. or used with permission or under an applicable license.
You may view and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, or commercially use our copyrighted materials without our prior written permission.
Our therapists' photographs, biographies, professional materials, and other practice-specific content may not be reproduced or used without written authorization.
THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, applications, or services. These may include insurance providers, professional organizations, mental health resources, scheduling platforms, and other service providers.
Third-party websites and services are operated independently from Maple Leaf Counseling, Inc. We are not responsible for their content, availability, privacy practices, security, or terms of service.
Third-party services used by our practice may include:
SimpleIntake by Productive Therapist — intake management and related practice systems
JaneApp — scheduling and client portal services
Mentaya — insurance benefits verification
Google Analytics — website analytics
Your use of a third-party service may be subject to that provider's own terms and policies.
DISCLAIMERS AND LIMITATIONS
Educational Information
Information provided on our website is intended for general educational and informational purposes. Website content does not constitute medical, psychological, psychiatric, legal, or other professional advice and does not replace individualized care from a qualified healthcare professional.
Crisis Situations
Our website, contact forms, email, text messaging, and online systems are not monitored continuously and should not be used for emergency or crisis communications.
If you are experiencing a mental health emergency or believe that you or someone else is in immediate danger, call 911 or go to the nearest emergency department. You may also contact the 988 Suicide & Crisis Lifeline for crisis support.
Website Availability
We make reasonable efforts to maintain the availability and functionality of our website and online systems. However, we cannot guarantee that the website, SimpleIntake, JaneApp, or other online services will always be available, uninterrupted, secure, or error-free.
We are not responsible for temporary interruptions, technical problems, system failures, or other circumstances outside our reasonable control.
Limitation of Liability
To the fullest extent permitted by applicable law, Maple Leaf Counseling, Inc., its owners, employees, contractors, and affiliated professionals will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website or online systems.
Nothing in these Terms of Service is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
CALIFORNIA LAW AND PROFESSIONAL STANDARDS
These Terms of Service are governed by the laws of the State of California, except where applicable law requires otherwise.
Maple Leaf Counseling, Inc. operates as a California-based mental health practice and complies with applicable professional licensing requirements and ethical standards.
Depending on the professional providing your services, applicable regulatory bodies may include:
California Board of Psychology
California Board of Behavioral Sciences
If you have a concern regarding the professional services you receive, you may contact the appropriate California licensing board.
INSURANCE AND PAYMENT TERMS
Insurance
Maple Leaf Counseling, Inc. DOES NOT accept insurance plans. Maple Leaf Counseling, Inc. has partnered with Mentaya to help clients use their out-of-network benefits to save money on therapy.
Although we make reasonable efforts to verify benefits and coverage information, verification does not guarantee that an insurance company will pay for services.
You are responsible for understanding your insurance benefits, deductibles, copayments, coinsurance, exclusions, and other applicable financial responsibilities.
Payment
Payment is generally due at the time services are provided unless other arrangements have been approved in advance.
We accept Credit Cards, Checks, HSA/FSA Cards. You are responsible for the full balance to be paid.
Outstanding balances may be subject to collection procedures consistent with applicable law and our practice policies.
TERMINATION OF SERVICES AND WEBSITE ACCESS
You may stop using our website or discontinue services at any time.
We may suspend or terminate access to our website or online systems when we reasonably believe that a user has violated these Terms of Service, applicable law, or our practice policies.
Discontinuing therapy is a clinical matter and, when appropriate, we encourage clients to discuss termination with their treating professional so that services can be concluded safely and appropriately.
Termination of access to our website does not eliminate obligations or rights that, by their nature, should continue after termination.
ACCESSIBILITY
Maple Leaf Counseling, Inc. is committed to providing an accessible website and intake experience.
If you experience an accessibility barrier while using our website or online systems, please contact us so that we can assist you and work toward improving accessibility.
YOUR AGREEMENT TO THESE TERMS
By using our website or engaging with Maple Leaf Counseling, Inc. services, you acknowledge that you have had an opportunity to review these Terms of Service and agree to comply with them.
These Terms of Service supplement, and do not replace, our Privacy Policy, Notice of Privacy Practices, informed consent documents, financial policies, cancellation policies, or other agreements that may apply to your services.
If there is a conflict between these Terms of Service and a legally required clinical or privacy document, the applicable law or legally required document will control to the extent required.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. Any updated version will be posted on this page with a revised "Last Updated" date.
Changes will become effective when posted unless otherwise stated.
Your continued use of our website or services after the updated terms are posted indicates your acceptance of the revised Terms of Service.
QUESTIONS AND CONTACT INFORMATION
If you have questions or concerns regarding these Terms of Service, please contact us:
Maple Leaf Counseling, Inc.
411 N Indian Hill Blvd
Claremont, CA 91711
212 E Foothill Blvd, Ste F
Arcadia, CA 91006
Phone: (626) 214-8384
Email:info@mapleleafcounseling.org
Website: mapleleafcounseling.org
For clinical concerns or to schedule services, please use our secure communication and scheduling systems, including SimpleIntake or the JaneApp client portal, rather than sending sensitive clinical information through general email.
Thank you for taking the time to review our Terms of Service. We appreciate your trust in Maple Leaf Counseling, Inc.